Okay, so here's the deal. My Pandora is a first-batch unit from Craig. I requested a form to send mine for repair a few months back due to a nub which started to malfunction. Due to a very short notice family situation, for the past couple of months I haven't been at home where my Pandora is. I'm now at home and I was looking to send my Pandora for the nub replacement and a check over as I believe it's still covered by warranty (and I think it would be a little cruel to turn me away
), and before filling in the form sent to me by Craig's secretary lady, I figured I'd take a look at GBAX anyway and see how business is going for them. The site's... gone? I apologise for not keeping up with the news, but I don't know what the heck's happened. It seems I'll have to send my Pandora to Germany for ED to fix, right? I appreciate the fact ED is going to these lengths to help everyone out, but will I have to pay for ED's return shipping costs as well if I'm able to send it back for repairs?
Like I said, the nub issues presented themselves a few months back, but I'm actually somewhat glad I didn't have the opportunity to send it to Craig as I have a feeling something pretty bad went down at his place, what with the domain being a placeholder and ED handling everything.
As much as I loved my Pandora, I have been without it for a few months, so I could survive without it for a while longer. But some kind of estimate of how long it would take for it to be returned would also be nice. (I'm not looking for precision, just a number of months.)
Thanks, I'm very much out of date with the Pandora news so your patience answering my questions would be appreciated.
The company where Craig hosted GBAX.com has gone away, that's why GBAX.com is gone right now.
We're trying to move it to our server, but the admin eMail of the domain was set to one admin of the old company and they didn't reply.
Therefore he had to prove he's the owner of the domain.
That happened now, so we can move the domain.
That's what happened to that.
Now onto your request:
Yes, I am doing the nub replacements, so you should ship it to me.
OpenPandora GmbH
Schäffbräustr. 11
85049 Ingolstadt
Germany
Be sure to include a notice with what's wrong as well as the address where I should send it back in the package.
I can't exactly tell how long it will take.
I managed to repair 8 Pandoras this week, but still got about 15 to go.
I should have a bit more time as the business plan is mostly finished (just need to translate it into english).
When your unit arrives here, I probably finished fixing them.